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Patient And Family Engagement: A Framework For Understanding the Elements and Developing Interventions And Policies
Comprehensive Health Affairs article concisely defining current understanding of PFCC.
| 06/15/2018 | Initial Assessment | PDF |
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Patient and Advisory Councils: Getting Started Checklist
Checklist for initiating Patient Advisory work
| 06/15/2018 | Engage Leadership and Patients | Checklist |
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Patient Experience Case Study: Dartmouth-Hitchcock
Dartmouth-Hitchcock "mapped" the patient experience through their primary care system to create a connection between staff and patients. They implemented changes linked to department and employee performance on behalf of improved patient-centered care.
| 06/15/2018 | Engage Leadership and Patients | Case Study |
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Quality Service in Radiology
This resource expands the understanding of quality service by identifying actual customer groups and the outcomes/priorities that they identify as good quality.
| 06/15/2018 | Engage Leadership and Patients | Article |
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Patient & Family Health Care Leadership - A Resource Compendium
National institutions and organizations share new and proven "real-world" implementations.Current, in-depth collection of evidence on the impact of patient and family engagement related to health care outcomes and care improvement.
| 06/15/2018 | Strategic Planning | PDF |
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"Patient- and Family-Centered Care: What’s in It for Me?"
Exercise to help participants understand the benefits of PFCC.
| 06/15/2018 | Engage Leadership and Patients | Activity |
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Improving the Patient Experience
An Exploration of Improvement Efforts Connecting Patient Experience and Communication
| 04/17/2018 | Educational Tools | Article |
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IPFCC Advancing the Practice of Patient- and Family-Centered Care in Hospitals "How to get started"
Developed by patients and physicians, this resource walks you through the initiation and next steps of implementing PFCC.
| 11/20/2017 | Initial Assessment | Guide |
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Are Families Considered Visitors in Our Unit?
Assess your institution regarding responsiveness/accountability to families.
| 11/20/2017 | Initial Assessment | Website |
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The Invisible Radiologist
Article providing the understanding of how radiologists became disconnected with direct patient care and ideas to improve patient-centered care.
| 11/20/2017 | Initial Assessment | Article |
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